FAQ

Rowan Felted Tweed - Rowan - 197 Alabaster - The Little Yarn Store

General

Do you offer classes? Do you offer classes?

We do not offer classes. We provide one-on-one lessons for individuals looking to learn or increase their skills. We charge $80 an hour and find that this is an effective and efficient way to learn as we can meet you on your level. If you are interested please send us an email and we can arrange a date and time that works best for you.

Do you have gift cards? Do you have gift cards?

Yes, we have both physical and digital gift cards. Physical gift cards can be purchased in-store for any denomination. Digital gift cards can be purchased online in a range of values. These can be sent to either the purchaser or sent as a gift to another individuals email address.

Can I do a custom order? Can I do a custom order?

Yes! Please reach out via email or the chat. We are happy to custom order in yarn, tools, notions, and publications from our suppliers.

Retail Store

Do you have a physical store front? Do you have a physical store front?

Yes! You can visit us at 11/180 Moggill Road, Taringa, Queensland, 4068.

What are your hours? What are your hours?

We are open Monday to Saturday 10:00 am - 4:00 pm and Sundays 10:00 - 2:00 pm. We are closed on all Queensland stat holidays.

Returns, Refunds, & Warranty

Do you offer refunds? Do you offer refunds?

No, but we do offer exchanges or store credit. Please see our Refund Policy.

How long after I complete a purchase can I ask for an exchange for store credit? How long after I complete a purchase can I ask for an exchange for store credit?

A request for exchange or store credit can be submitted within 14 days after the purchase is made.

Who pays the shipping costs in the case of an exchange or store credit? Who pays the shipping costs in the case of an exchange or store credit?

The cost of shipping handled by the customer unless in the case of defect or warranty.

Shipping & Delivery

Do you offer free shipping? Do you offer free shipping?

Yes, we offer free shipping for domestic orders over $150. We also offer free shipping for international orders over $500. Check the cart to see the current deal on free shipping.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe. Please note that free shipping is available on orders over $500 for international orders and that shipping rates could vary depending on your region.

What if my package is lost? What if my package is lost?

The Little Yarn Store is not responsible for lost or stolen packages. We insure our packages up to $100 through Australia Post. For help and support please submit a claim through Australia Post.